Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We use the Royal Mail within the UK and DHL for overseas shipping. If your country does not appear in our ship to list at checkout please email firstname.lastname@example.org and we will arrange a quote for you.
It depends on where you are. Orders delivering within the UK will take 1-3 business days to arrive depending on the service you choose. Overseas deliveries can take anywhere from 2-7 days with DHL depending on where you live. As standard we ship using DHL Express service (UK to USA takes 2 days for example). Delivery details will be provided in your confirmation email.
We use the Royal Mail within the UK and DHL for overseas.
Yes, all orders will be tracked with whichever service you use. You will receive details of your tracking number and how to follow with your order receipt via email.
In accordance with our General Terms and Conditions, items are neither reimbursable or exchangeable, unless received in a condition different to that advertised. If you have any queries post purchase please email the team at email@example.com
Your parcel will be sent in packaging from our 0% waste partner Re-Pack. To continue the good work they're doing we ask that you follow instructions sent within your order and pop the empty parcel bag through any letter box (anywhere in the world) so that it can make it's way back to their sorting facility. The packaging will then be cleaned up and re-used a number of times :)
The majority of pieces available on The Resolution Store are in great condition, having only had very light wear. Under each item description you will see a Condition heading with information on the piece. We have a few main phrases.
Good as new - item has likely been worn once or twice and but has no visible sign of wear.
Worn, good condition - item has been worn and likely washed or dry cleaned but is in very good condition ie, no marks, bobbling or other notable signs of wear.
Worn, other - item will have a longer description about the condition of garment with detailed photos of any marks, stains, damage.
Please direct any queries about specific items before buying to our email address - firstname.lastname@example.org
We have clothing from brands based all around the world whose sizing varies. In each item description we list the size that is in the item label, for example UK8 or 42 Italian. Any item that does not have a UK size we also list the equivalent UK size or description of how the item fits. Refer to our Size Chart for further info on International standard sizing but please bear in mind that sizing still varies from designer to designer. If you are not sure of your sizing please get in touch with the team prior to purchasing.
Everything will be 'on sale' meaning reduced from the original RRP price. Discounts vary from 50% - 70% off original retail price in general depending on condition and age.
The Resolution Store is partnering with a host of planet-friendly specialists, namely RePack, a reusable and returnable packaging service whose products reduces CO2 emissions by up to 80% and waste down to 0%, and BLANC, London’s finest planet-friendly garment care specialist, who will ensure each item of clothing is in nearly-new condition when bought, as well as aid with environmentally-friendly aftercare. TRS are also consulting with environmentalist, brand strategist and founder of Edify, Arabella James, who RE-solves to help companies put humans and their planet and the heart of their business. Her previous clients include Evian, Sky TV and Nike.
When you return your RePack packaging you will unlock rewards to a host of partner offers including discounts at all other RePack associated stores worldwide and Blanc.
TRS is working with Traid who are a great organisation, turning clothes waste into funds and resources to reduce the environmental and social impacts of our clothes. They will help TRS to redistribute excess clothing and accessories following each sale.
Yes, TRS are supporting the charity Labour Behind the Label for the Sale No.1, donating 20% of all profits to the organisation. Labour Behind the Label is a campaign that works to improve conditions and empower workers in the global garment industry. Follow the link to explore ways in which you can get involved and support this great cause.
You can contact us through our contact page! We will be happy to assist you.